¿Qué tipo de soporte técnico y formación ofrece Bestplant para los usuarios de K2?
It is part of Bestplant’s DNA, the customer is the main axis, that is, for us the customer is the main thing we have. We always ensure continuity in applications and technical support, and for this we have different modalities, obviously the classic subscription or maintenance modality, let’s say.
But we include technological updates with errors that may exist in the system at a given time, although these errors are very few, but if the versions are updated, we do guarantee them. Another new form of customer support that is beginning to give very good results is customers who simply adopt a product subscription. That is, you can buy licenses in Legacy, that is, you buy them once and they are yours, you have the right to use and you pay annual support maintenance or there are clients who what they do is have a fee for adaptation services, because Well, they have a recurring complaint for the use of the product.
So, part of this recurring, obviously, we are in charge of maintaining 100% system updates, technical responses to clients, etc. In other words, for us, customer support has always been and the return that we have always had from customers is that customer support is one of the strongest points that we have had at Bestplant for years.
What are the future improvements or updates planned for the K2 platform?
The world of Industry 4.0 is going to grow, there is undoubtedly no going back and it is not only a technological problem, I believe that the technological part would not say that it is the least important, but it is possibly the least critical.
For me, the most important thing is supporting the cultural change of companies. Otherwise, what we do is digitize inefficiencies. So, our industrial transformation project is to cover technological needs with our digital servers, but our most powerful investment at this time, the one we are investing more of, is in resources and methodologies, in accompanying the cultural change of companies.
And another second axis in which we are working more is the verticalization of solutions. Increasingly, clients will arrive sectorally with much more closed solutions, much more packaged so that the client can find quick solutions to their needs.
¿Cuáles son los valores diferenciales de Bestplant y de la plataforma K2?
We come from the world of process engineering. Years ago, when we were born, we were born in what is analysis, standardization and plant analysis, from the point of view of operations, methods, times, line balances, plant technical documentation, this was the origin of the company and I still think that they are one of our differential values. Most companies in the market, MES type solutions or solutions even in quality environments, factory solutions, cover what is factory operations, but they forget a lot about the definition of standards and industrialization of products. I believe that this is one of the differentiating elements that we have.
It is an enormous background that we have in our house, in the definition of standards and that is increasingly coming back with more force, because the client is realizing that as they are measuring and that every time they are purchasing data, they realize that their standards may have been updated and require a review or require a better definition of the working standard.
¿Cuáles son los planes de internacionalización del proyecto Bestplant?
Our vision and all the objectives that we have set for ourselves with this platform is that it will allow us to internationalize our product in a much easier way. We have always had international clients, but it is always a bit difficult because providing services is very complex.
Con cada uno, lo que pretendemos es, primero, abrir un canal de distribución mucho más potente y, segundo, el hecho de que el producto esté mucho más paqueteado, esté mucho más, digamos, cerrado, pensado por ciertos negocios, nos va a abrir muchas más puertas de la internacionalización. Y ya hemos empezado con Italia, ya hemos empezado con Francia, vamos a seguir creciendo en diferentes regiones del sur de Europa, pero las primeras impresiones que estoy teniendo de estos últimos meses y las perspectivas con este lanzamiento de Bestplant K2 es de que esto va a ser un éxito, porque definitiva sí que estás empezando a ver distribuidores que se ven más capaces de poder trabajar con plataformas muy acabadas y que no requieran mucho necesidad de técnicos informáticos detrás para ponerlas en marcha.
This is a key element in our vision, in our internationalization strategy.
For more information please contact sales@bestplant.com
